Faidco Holdings
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Merchant Policy

Effective Date: February 24, 2026

Welcome to Faidco.com, operated by Faidco LLC (“we,” “our,” or “us”). This Merchant Policy outlines our procedures and guidelines regarding payments, shipping, returns, and refunds to ensure a transparent and secure shopping experience for all our customers.

1. Payment Policy

We offer secure payment options to ensure your personal and financial information is protected.

  • Accepted Methods: We accept major credit cards, standard electronic payment methods, and Cash on Delivery (COD) where explicitly stated at checkout.
  • Currency: All transactions are processed in the currency displayed at checkout.
  • Security: All online payments are encrypted and processed through secure, PCI-compliant payment gateways. We do not store your credit card details on our servers.

2. Shipping and Delivery Policy

We strive to process and ship your orders as quickly as possible.

  • Processing Time: Orders are typically processed and dispatched within 1-3 business days after order confirmation.
  • Delivery Time: Estimated delivery times vary depending on your location and the shipping method selected. Standard delivery generally takes between 3 to 7 business days.
  • Order Tracking: Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information (if applicable).
  • Shipping Delays: While we aim to meet our delivery estimates, unforeseen circumstances (such as extreme weather or courier delays) may occasionally impact delivery times.

3. Return and Refund Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund.

  • Return Window: You have 14 days from the date of delivery to request a return or exchange.
  • Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is required.
  • Non-Returnable Items: Certain items, such as perishable goods, personal care items, or clearance products, may not be eligible for returns.
  • Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment (or arranged via alternative means for COD orders) within a certain amount of days.
  • Return Shipping Costs: Customers are responsible for paying the shipping costs for returning items, unless the return is due to a defective or incorrect item received.

4. Order Cancellation

You may request an order cancellation within 24 hours of placing it, provided it has not yet been processed or dispatched. Once the order has been shipped, it cannot be canceled, and you must follow our standard Return Policy.

5. Contact Us

If you have any questions or concerns regarding our Merchant Policy, payments, shipping, or returns, please contact our support team: